Shipping & Returns
WHERE DOES VIOLET GREY SHIP?
VIOLET GREY ships to addresses in the fifty United States, excluding P.O. boxes. We do not ship internationally through our US site. However, you are welcome to use a freight-forwarding company, but you do so at your own risk. We do not support international returns, and you are responsible for all duties and custom fees. All orders shipped to a freight-forwarding company are final sale.HOW DO I TRACK MY ORDER?
When your order ships, you will receive an email with your tracking number including a link to traHOW QUICKLY WILL MY ORDER ARRIVE?
VIOLET GREY offers two shipping options listed below. The shipping time frame begins after your order is processed and leaves our warehouse. We strive to process and ship your order within 24 hours of order receipt, and within 48–72 hours during promotions or other high order volume periods. Orders received before 2:00 PM (Eastern Time) Monday–Friday will normally be processed the same day. Orders received over the weekend and on major holidays will be processed the following business day. Please check the shipment tracking link in your shipping confirmation email for the latest shipping status. For additional help, contact Client Services at orders@violetgrey.com. Please include your order number in your correspondence. Please note that certain items considered hazardous materials by the U.S. Department of Transportation (e.g., pressurized spray cans, fragrance, nail polish) can only be shipped via Ground shipping due to air transport regulations. Restricted items may not be shipped to Alaska or Hawaii.WHAT ARE VIOLET GREY'S SHIPPING & HANDING RATES?
Our current shipping & handling rates are as follows: Standard: $8.00 (complimentary on orders over $60) — 3–7 business days Express: $16.00 — 2 business daysWHAT IS A HAZMAT PRODUCT AND WHY CAN I ONLY SHIP IT GROUND?
A hazmat product is one that contains a flammable liquid considered a hazardous material by the U.S. Department of Transportation (e.g., pressurized spray cans, fragrance, nail polish) and can only be shipped via Ground shipping due to air transport regulations. Restricted items may not be shipped to Alaska or Hawaii.WHAT IS THE RETURN POLICY?
Our top priority is ensuring our customers are confident in their purchases. If you are not satisfied with your purchase for any reason, we accept returns of unused or gently used items within 30 days of order delivery, subject to the terms below and unless otherwise noted on the product detail page.
Unused items Products returned in their original, unopened condition are eligible for a full refund to the original payment method.
Gently used items Products that have been opened or lightly used but returned in otherwise acceptable condition are eligible for store credit in the amount of the original purchase price.
Final Sale items No refunds or store credit will be issued on items designated as Final Sale. All Final Sale purchases are binding at the time of order.
General conditions All returns must include original product packaging. Original shipping charges, if any, are non-refundable.
If you are unable to complete your return request or are receiving an error message, it may be because the item you are attempting to return is hazmat and must be shipped with special conditions. Hazmat items may include: perfumes, aerosols, items containing a lithium ion battery (most rechargeable items), most nail polishes, and nail polish removers. If the item is, indeed, hazmat, it will likely feature a small symbol of a flame in a diamond shape on the outer packaging, near other symbols. To return a hazmat item, please reach out to our customer service team at orders@violetgrey.com with your order number and the item you would like to return, and they will be more than happy to assist you.
CAN I EXCHANGE AN ITEM?
VIOLET GREY does not process exchanges at this time.I THINK MY ORDER IS LOST?
If you do not receive your package, please contact Client Services at orders@violetgrey.com and include your order confirmation number in the correspondence. We reserve the right, in our sole discretion, to issue you store credit or to send you replacement products.WHAT DO I DO IF MY ORDER ARRIVED DAMAGED?
If your order arrived damaged, please send a photo of the damaged item to orders@violetgrey.com so that we may report the damage to our fulfillment provider, if necessary. Once an email is sent to, which opens a ticket, we will reply with next steps.