Customer Services
CAREERS
OPEN ROLES
Looking to join Team Violet? We are always interested in hearing from talented people with a passion for growing our company. Please apply below. For any additional information, please contact careers@violetgrey.com.
ECOMMERCE DIRECTOR
Position Overview:
The Ecommerce Director will oversee all aspects of our online store, driving revenue growth and optimizing the customer experience. This role requires a data-driven mindset and a passion for creating seamless digital shopping experiences.
We Are Looking for Someone Who:
- Manage the day-to-day operations of our e-commerce site.
- Develop brand loyalty by planning and executing perks for top customer segments.
- Roadmap site improvements and work closely with our third-party development agency to manage participation among internal stakeholders and ensure execution.
- Analyze sales data and customer behavior to identify growth opportunities, site performance, and stay ahead of any UX or UI bugs.
- Collaborate with marketing and creative teams to execute campaigns.
- Optimize site performance, including navigation, product pages, and checkout.
- Stay informed on e-commerce trends and competitor strategies.
The Ideal Candidate:
- 4+ years of e-commerce management experience, preferably in the beauty industry.
- Proficiency in Shopify or similar platforms.
- Strong analytical skills and experience with tools like Google Analytics.
- Excellent organizational and project management abilities.
- Location: Preference for Los Angeles area. Hybrid role with some requirements to come into an office.
APPLY HERE FOR ECOMMERCE DIRECTOR
INVENTORY PLANNING MANAGER
Position Overview:
The Planning Manager will oversee inventory levels, reporting on performance to internal team and brand partners. Manages OTB process, performs data entry as needed. Prior experience in CPG inventory is mandatory.
We Are Looking for Someone Who:
Planning, Inventory Management & Reporting:
- Provide daily sales, month to date and year to date sales and inventory reports to internal team members and brand partners as appropriate
- Manage product sales and inventory budget from top down and bottoms up views; manage performance at brand, category and product level
- Manage monthly inventory open to buy by brand and product category to ensure stock and sales positions are supporting growth and inventory efficiency goals
- Provide retail sales and PO projection forecasts for brand partners. Monitor inventory levels and suggest reorders within appropriate timeframe to avoid stock outs
- Negotiate upfront discounts and payment terms with vendors in partnership with Buying
- Monitor hero style selling throughout the year, adjusting projections for these styles and reporting on progress to stakeholders and ensuring product levels are such that we can meet hero projections
- Manage product expiration dates and partner with marketing and sales teams to ensure that any product with upcoming expirations is exhausted prior to needing to be dispositioned
- Provide inventory in DC ready date to Marketing to finalize Ecommerce and retail launch dates for new products
- Speak to future brand and product strategies with key cross functional departments during meetings to give direction on focus styles based on inventory levels
- Partner with Sales, Marketing & Content teams to ensure retail partners have appropriate sampling and marketing collateral from brands to support new launches and ongoing selling
- Forecast sampling and gratis needs both for DTC and retail
Promos
- Communicate with brand partners ahead of promotional periods to confirm participation and increase stock positions.
- Share promo details with Operations and PD teams
- Determine special inventory needs (ie. GWP) and lead the set-up of these items with Ops and PD
- Analyze past promotion performance to determine overall promo goal and impact to month and year trend
- Provide relevant selling updates during promo and share Promo Recap once promo has ended
Order Support
- Work with Buying & Accounting to create purchase orders for brands, receive invoices and coordinate payments
- Coordinate the initial set-up and onboarding with new brand partners, working cross functionally across all teams to ensure milestones are hit in the lead up to launch
- Manage stock levels for our retail locations via weekly inventory transfers
- Help create more streamlined processes for inventory transfers as we scale retail footprint
APPLY HERE FOR INVENTORY PLANNING MANAGER
GROWTH MARKETING MANAGER
Position Overview:
The Growth Marketing Manager will be responsible for driving customer acquisition and retention through data-driven marketing strategies. This role is ideal for a creative problem-solver who thrives in a fast-paced environment.
We Are Looking for Someone Who:
- Develop and execute performance marketing campaigns across paid social, search, and email.
- Monitor and optimize key metrics, including CAC, LTV, and ROAS.
- Collaborate with creative and content teams to develop high-performing ad assets.
- Manage the marketing budget and allocate resources effectively.
- Stay ahead of digital marketing trends and implement best practices.
The Ideal Candidate:
- 5+ years of performance marketing experience, preferably in e-commerce.
- Expertise in platforms like Google Ads, Facebook Ads, and Klaviyo.
- Strong analytical skills with a track record of driving revenue growth.
- Based in Los Angeles or remote with availability for occasional in-person meetings.
APPLY HERE FOR GROWTH MARKETING MANAGER
ART DIRECTOR
Position Overview:
As the Art Director for VIOLET GREY, you are a creative visionary in the luxury space. You are a seasoned creative leader and will expertly oversee and lead art direction, graphic design, and content creation for the brand. The right candidate for this role will have a clear vision for the future of VIOLET GREY and will bring elevation and ingenuity to the brand’s creative. This role combines creative leadership with hands-on design execution, focusing on driving brand-elevation and consistency, and delivering engaging content across all brand touchpoints.
We Are Looking for Someone Who:
- Understands the unique position of VIOLET GREY as The Industry’s Beauty Edit, and knows its heritage
- Ideates innovative content across channels and understands the variety of content needed for digital and printed touchpoints
- Leads the creative team by acting as the visual voice for the brand while also fostering teamwork and supporting ideas from the bottom-up
- Leads on-brand and strategically creative endeavors across the company - directing the look and feel of events, brand moments, franchises for content across channels, and beyond
- Delivers world-class creative assets to various teams with attention to detail and a luxury approach
- Collaborates with the VIOLET GREY team and producer(s) to lead brand photoshoots - model casting, photographer and stylist casting, swipe and shot lists, etc.
- Contributes to building the business by achieving sales goals and hitting key metrics
The Ideal Candidate:
- Has experience in luxury and is beauty-obsessed
- 5-10+ years of experience in a design and art direction role with experience working with beauty/fashion brands
- Proficiency in Adobe Creative Suite or similar design software
- Proficiency or willingness to learn Asana, Figma, Slack, and other tools for collaboration
- In-depth on-set photoshoot experience. Experience leading AD on-set
- Self-motivated - able to strategize own business
- Location: Preference for Los Angeles area. Hybrid role with some requirements to come into an office.
JUNIOR GRAPHIC DESIGNER
Position Overview:
We’re looking for a Junior Graphic Designer to support our creative team in crafting beautiful, on-brand visuals for both digital and print mediums. This role is perfect for an ambitious designer eager to grow their skills and contribute to a high-impact brand.
We Are Looking for Someone Who:
- Assist in designing marketing materials, including social media posts, email campaigns, and website assets.
- Support the Art Team in creating assets for product launches and seasonal campaigns.
- Maintain brand consistency across all designs and platforms.
- Edit and retouch photos as needed.
- Collaborate with various departments to ensure design needs are met.
The Ideal Candidate:
- 1-2 years of graphic design experience, preferably in the beauty or fashion industry.
- Strong portfolio demonstrating digital and print design skills.
- Proficiency in Adobe Creative Suite.
- Attention to detail and a proactive, no-task-too-small attitude.
- Location: Preference for Los Angeles area. Hybrid role with some requirements to come into an office.
APPLY HERE FOR JUNIOR GRAPHIC DESIGNER
BEAUTY WRITER
Position Overview:
We’re seeking a talented Beauty Writer to craft compelling, on-brand content that speaks to our audience. From product descriptions to editorial pieces and email campaigns, this role will be instrumental in conveying our brand’s mission and values.
We Are Looking for Someone Who:
- Write engaging product descriptions, blog posts, and social media captions.
- Develop copy for email marketing campaigns and e-commerce site updates.
- Collaborate with the marketing team to create cohesive storytelling across platforms.
- Conduct research on industry trends to inform content strategy.
- Ensure all copy aligns with the brand’s tone and voice.
The Ideal Candidate:
- 3+ years of writing experience, preferably in beauty or lifestyle industries.
- Exceptional writing and editing skills with a strong portfolio.
- Ability to adapt tone and style to fit brand guidelines.
- Strong research and organizational skills.
- Location: Preference for Los Angeles area. Hybrid role with some requirements to come to a central office.
BEAUTY EXPERT, MANHATTAN NY
The role is for our new Manhattan store that is scheduled to open in April 2025.
Position Overview:
As a seasoned Beauty Expert, you are the ultimate VIOLET GREY brand ambassador. You render best-in-class service with the utmost savoir-faire, grace, and respect to all clients, in a stylish boutique. Knowing that your role goes beyond completing a transaction, you employ a broad skillset to build and support a thriving retail business. You connect with, engage, develop, and retain clients by uncovering their needs, recommending products, following up to ensure satisfaction, keeping them stocked in their must-haves, and notifying them of new launches.
We Are Looking for Someone Who:
- Understands the unique position of VIOLET GREY as The Industry’s Beauty Edit, and knows its heritage
- Conducts business activities in a manner befitting an intimate retail space
- Fosters teamwork, diplomacy and professionalism with boutique staff, corporate and brand partners, The Committee, and friends of VIOLET GREY
- Contributes to building the business by achieving sales goals and hitting key metrics
- Leverages products, promotions, services, and data-capture to recruit and loyalize clientele
- Commands a proficient knowledge of brands and product offerings and their points of difference
- Attends vendor trainings to stay abreast of new launches and to refresh base knowledge
- Acts as steward of stock organisation, tester hygiene, and visual merchandising in the boutique
- Discovers client preferences and lifestyle needs to recommend product that satisfies and promotes credibility and repeat business
- Upholds an omni-channel mindset to seamlessly service client through all touchpoints
- Develops client relationships through various outreach - purchase follow-up, replenishment, new launches, promotions and Violet Boxes and through engagement - makeup appointments and lessons, artist residencies, eventing, and exposure to website editorial and social media content
- Addresses and resolves client situations according to company standards
- Provides makeup application for talent, company partners, and all others required by VIOLET GREY, and is credited for such when possible
- Observes social media etiquette when posting about the company, its brand partners, and products
- Participates voluntarily to be photographed or filmed for social media content
The Ideal Candidate:
- Strong retail beauty sales background - luxury brand and boutique experience a must
- Makeup artistry skilled - industry experience highly desirable
- Client development savvy
- Self-motivated - able to strategize own business