WHAT IS THE RETURN POLICY?

Our top priority is ensuring our customers are confident in their purchases. If you are not happy with your purchase for any reason, subject to our regular refund policy, we accept returns of unused or gently used items within 30 days of order delivery unless otherwise noted on the product detail page. Unopened items can be returned for a refund back to the original form of payment. Gently used products can only be returned for store credit.  To find out if your return qualifies as unused or gently used, you will need to provide pictures. We offer no refunds on any items designated as Final Sale. Items must be returned with their original product packaging. The original shipping charge, if any, is not refundable.

In order to initiate a return, please reach out to orders@violetgrey.com and provide your order number and pictures of your order. Our team will guide you through the steps of completing your return including steps for printing your return label.

Affix the label onto the outside of a box with the product(s) in a securely sealed package.

Drop off the package at a UPS location or with a UPS carrier. Be sure to request a shipping receipt. When the package is received at our warehouse, your funds (the value of the item(s) purchased and any tax applied) will be returned to the original form of payment within 14 days.

CAN I EXCHANGE AN ITEM?

VIOLET GREY does not process exchanges at this time.

I THINK MY ORDER IS LOST?

If you do not receive your package, please contact Client Services at orders@violetgrey.com and include your order confirmation number in the correspondence. We reserve the right, in our sole discretion, to issue you store credit or to send you replacement products.

WHAT DO I DO IF MY ORDER ARRIVED DAMAGED?

If your order arrived damaged, please send a photo of the damaged item to orders@violetgrey.com so that we may report the damage to our fulfillment provider, if necessary. Once an email is sent to, which opens a ticket, we will reply with next steps.