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This Privacy Policy describes how VIOLET GREY (collectively, “VIOLET GREY,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information through the following channels:
This Privacy Policy also tells you about your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions. Please read this Privacy Policy carefully. This Privacy Policy supplements any other privacy related notices and policies we may provide to you from time to time, and is not intended to override them. If you do not agree with this Privacy Policy in general or any part of it, you should not access the Website, use our services or otherwise provide your information to us. You can jump to particular topics by going to the headings below:
The following provides examples of the type of information that we collect from you and how we use that information.
Context | Types of Data |
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Account Registration | We collect your name and contact information when you create an account. We also collect information relating to the actions that you perform while logged into your account. |
Contests or Promotions | When you participate in a contest or promotion we collect information about you which includes contact information to notify you if you are selected. |
Demographic Information | We collect demographic information you share with us, such as your age or location. |
Distance Information | When you visit our Website, we collect your estimated location from the GPS, Wi-Fi, and/or cellular technology in your device to help complete checkout details, perform estimated tax calculations and determine your location and your distance from a store that sells our products. |
Email Interconnectivity | If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases. |
Employment | If you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. Providing this information is required for employment. |
Feedback/Support | If you provide us feedback or contact us for support we will collect your name and email address, as well as any other content that you send to us, in order to reply. |
Mailing List | When you sign up for one of our mailing lists we collect your email address. |
Mobile Devices | We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our Website or when visiting one of our stores. |
Order Placement | We collect billing or payment information, such as your name, billing address, shipping address, e-mail address, phone number, and credit card number when you place an order. |
Partner Promotion | We collect information that you provide as part of a co-branded promotion with another company. |
Surveys | When you participate in a survey we collect information that you provide through the survey for research purposes. |
Website interactions and usage information | We use technology to collect information automatically as you navigate through the Website. This may include details of your visits to the Website, including which links you click on, traffic data, logs, referring website, click-activity and information that you provide by filling in forms on our Website. This may also include information about your device or browser, including your Internet Protocol (IP) address, operating system and browser type. |
Wedding and/or Gift Registry | We collect your name, contact information, shipping address, and information about an event for which you are registering. |
In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, other customers (including if someone purchases a gift for you), business partners, our affiliates, or publicly available sources.
Like most websites, we also use third party tools, including cookies and web beacons (also called clear GIFs). Some of these tools are provided by third parties, and some of the advertisements on our Website are served by third party advertisers. These third parties may use cookies or other technologies to collect information about our users. This may include information about users' behavior on our and other websites to serve them interest-based advertising. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement, you should contact the responsible advertiser directly.
In addition to the uses described above, we use information in the following ways:
In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:
You may be able to make the following choices regarding your personal information where permitted by applicable laws (for example, under the California Consumer Privacy Act). However, the right to exercise these choices is not absolute, and in certain cases, we may decline your request as permitted by law:
Please address written requests and questions about your rights to clientservice@violetgrey.com or call us at +1 (855) 976 4126.
We may need to collect information from you in order to verify your identity. Depending on your request, we will ask for information such as your name, email address, government issued ID, date of birth, the last item you purchased from us, or the date of your last purchase from us. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply or delete personal information about you in our files, subject to applicable laws. We will not discriminate against you for exercising any of your rights described above.
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us. If you are an authorized agent submitting a request on behalf of an individual you must attach a copy of the following information to the request:
If we do not receive this information, the request may be denied.
No method of transmission over the Internet, or method of electronic storage, is fully secure and we cannot guarantee the security of your personal information.
Our Website permits you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
The following additional information relates to our privacy practices:
If you have any questions, comments, or complaints about this policy, the ways in which we collect and use your personal information, or wish to exercise your rights, please contact us using one of the methods provided below.
This section applies to the extent that the California Consumer Privacy Act (“CCPA”) is applicable. For purposes of this section, “personal information” has the meaning given under the CCPA, but does not include information exempted from the scope of the CCPA.
We do not sell personal information about you to third parties and have not done so in the past 12 months. The table below explains our practices for the past 12 months relating to the categories of personal information that we collected and the categories of third parties that we shared this information with.
Categories of Personal Information We Collect | Categories of Recipients |
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Identifiers – this may include real name, alias, postal address, unique personal identifier, online identifier, email address, account name, social security number, driver’s license number, passport number or other similar identifiers. |
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Additional categories of personal information described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – this may overlap with other categories in this table, and include signature, physical characteristics or description, state identification card number, education, credit card number and debit card number. |
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Characteristics of protected classifications – this may include age, sex, etc. |
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Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
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Internet or other electronic network activity information – this may include browsing history, search history, and information regarding interactions with the Website. |
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Geolocation data |
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Sensory Data - this may include audio, electronic, visual, thermal, olfactory, or similar information |
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Professional or employment-related information |
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Inferences drawn from any of the information listed above |
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