Business Systems Analyst

Job Summary

The Business Systems Analyst will serve as the Company’s key point of contact and subject matter expert in supporting, maintaining and administering the Company’s NetSuite ERP system (including order management, logistics, and inventory modules), as well as other critical business applications (including ecommerce and point of sale). Apply proven analytical, communication, and problem-solving skills to help maximize the benefit of strategic investments – turning functional business requirements into effective design solutions. This position reports to the Chief Technology Officer.

What you’ll do

  • Partner with business unit leaders (Accounting/Finance, Merchandising, Fulfillment, Customer Service, Retail) to understand business requirements and identify process improvements and efficiencies. Design and deliver system solutions (including scripting and reporting) to support both new initiatives and continuous improvement efforts while ensuring they support overall company goals and strategies.

  • Collaborate with business partners to identify new opportunities, gaps, and additional needed functionality within existing and new technologies to increase revenue, maximize efficiency, or decrease expenses.

  • Act as the technology expert for ecommerce and retail applications, delivering solutions that meet the system and process needs of the organization.

  • Develop and maintain credible working knowledge of NetSuite modules, work with users to resolve problems, create new solutions, and serve as a technical consultant to business on ERP, ecommerce, and retail systems.

  • Consider impact to current and future business environments and processes, assessing upstream and downstream effects of system changes.

  • Demonstrate a strong technical aptitude and understand both business and technical language and ideas.

  • Help drive adoption of technology and process changes. Develop and maintain training and support materials used to educate users on changes made to business applications and processes. Provide support, including researching and resolving production issues, in accordance with to-be established service levels.

  • Work with third-party resources to define solutions, create spec documents, test and implement solutions.

  • Develop and maintain working knowledge of industry trends and business best practices.

  • Qualifications:

  • Minimum of 3-5 years of delivering results, supporting business expansion, process optimization, and business strategy within NetSuite or comparable ERP solution.

  • Proven knowledge and execution of scripting platforms (SuiteScript, Shell Scripts, etc.) to deliver quality scripts based on business needs. Experience with object-oriented programming (Ruby, Java, C#, etc.) is a bonus.

  • Experience managing projects from conception to delivery.

  • Experience working on cross-functional, team projects

  • Understanding of sales and finance process, systems and domain data.

  • Able to analyze problems and provide coherent solutions to both users and management.

  • Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required.

  • Proficiency with operating systems and spreadsheets.

  • Capable of learning new systems and implementing new system functionality.

Interested candidates please send your cover letter and resume to