- SPECIAL FOR THE HOLIDAYS: Introducing VIOLET GREY’s Gift Concierge service.
Contact us with any special holiday gifting requests, such as creating custom
gift sets, and placing an order shipped to multiple addresses.
- PHONE: (855) 976-1756
- HOURS: Monday to Friday: 9am - 6pm PST
How can I track my order?
You will receive an order confirmation once you place an order, containing the details of the order. You may also access this information in your account center on violetgrey.com or contact the Client Service team for assistance. When your order ships, you will receive a secondary email notice with your tracking number and a link to view this information online. If you have any other inquiries, please email email@example.com.
How quickly will my order arrive?
VIOLET GREY offers standard ground, 2-day air or overnight shipping options. Orders in which the subtotal is greater than $75.00 will receive free standard ground shipping.
VIOLET GREY strives to have your order processed and shipped out to you within 24 hours. Orders received before 1:00 PM PST Monday-Friday will normally be processed the same day. Please check the shipping tracking link in your shipping confirmation email for the latest shipping status, or contact the Client Service team at firstname.lastname@example.org for assistance.
May I change or update my order once it is placed?
Before your order has been prepared for shipment, the Client Service team can help you cancel an item, change your order or edit the shipping details. Once an order has been placed, it is not possible to edit billing details, combine orders or add additional products to an existing order. If you need to make any changes to your order, please contact us at email@example.com.
May I cancel an order?
An order may be cancelled as long as the order has not been processed and prepared for shipment. To cancel your order, please contact firstname.lastname@example.org during business hours for immediate assistance.
May I add a gift message to my order?
Yes, in Step 1 (Shipping) of the checkout process, you will find an option to enter a gift message.
May I add a Gift Box to my Order?
Yes, in Step 1 (Shipping) of the checkout process, you will find an option to add a gift box.
Can I create a custom gift set?
Yes! For information about our Gift Concierge service contact our Client Service team via phone, email or chat.
What are VIOLET GREY’s shipping rates?
The shipping rates are as follow:
Options Cost Total Delivery Time
(Including processing time)
(Free for orders over $75)
$5.95 4-5 business days 2-day $14.95 2 business days Standard / Overnight $19.95 Next business day
(Delivered before 8 PM)
Please note that certain items which are considered hazardous materials by the U.S. Department of Transportation (eg. pressurized spray cans, fragrance, etc.) can only be shipped via ground shipping due to air transport regulations. Restricted items may not be shipped to Alaska, Hawaii and Puerto Rico.
Where does VIOLET GREY ship?
VIOLET GREY ships to U.S. addresses excluding PO Boxes. We do not ship internationally, to international re-shippers, or to businesses that forward packages to international addresses.
What is a hazmat product and why can I only ship it ground?
A hazmat product is one that contains flammable liquid considered a hazardous materials by the U.S. Department of Transportation (eg. pressurized spray cans, fragrance, nail polish etc.) and can only be shipped via ground shipping due to air transport regulations. Restricted items may not be shipped to Alaska, Hawaii and Puerto Rico.
What is the return and exchange policy?
Returns are simple. Fill out the return form included in your package. Enclose the return form along with the product[s] in all original packaging. Seal the package securely and affix the FedEx return label provided in your order. Drop the package off at a FedEx store or give it to a FedEx carrier. When the package is received, the returned order will be finalized and your funds will be returned to the original form of payment.
If you would like assistance with your return or have misplaced the return label enclosed in your package, please contact the Client Service team at email@example.com with your order number. The Client Service team will process your return request and email you a return shipping label. Once you receive the label, simply print it and ship the items back. When the package is received, the returned order will be finalized and your funds will be returned to the original form of payment.
Please note that VIOLET GREY will accept returns received within 90 days of purchase unless otherwise noted on the product detail page. Items must be returned unused, undamaged and unopened in their original product packaging. Clients will be credited the value of the item purchased and any tax applied. The original shipping charge is not refundable.
Can I exchange an item?
At this time, VIOLET GREY does not process exchanges. If you would like to exchange an item, please contact the Client Service team at firstname.lastname@example.org and they will be happy to process a return and place a new order for you.
I want to place a large order and ship the items to different addresses. Is that possible?
Yes! For help placing orders shipped to multiple addresses, contact our Client Service team via phone, email or chat.
Is my personal information kept private?
I’ve forgotten my password. What should I do?
To re-set your password, follow the “Forgot Password” instructions on the Log-in page. Please note that for security reasons we are unable to send your old password via email. You may also contact Client Service at email@example.com for assistance.